

Today I lied again
Confessions of a general manager. Today another employee resigned. Today I lied again. Lied to those employees who stay, to our customers...


Insights about FaceBook pages for business
"Having a FB Page is about having a long term and long distance relation with your most demanding customers." When considering to open...


Are your shop assistants advising or just cashing?
How do you explain to your sales assistants the difference between cashing, selling and advising? In 2008 I was in charge of a team of...


How I knew it was time for a big new beginning
It all started in the summer of 2012. All of a sudden - or maybe not really suddenly - I felt disconnected. Two years ago I was 38,...


China Calling
I am in the middle of a conversation with a customer, passionately defending our "NOT MADE IN CHINA" product when I suddenly realize that...